Alt Phone Numbers and Emails

Toll-Free Number:

  • (855) 794-2242
Send Message

Customer Service:

  • (408) 702-1040
  • (855) 820-6213
  • (866) 266-0961
  • (855) 776-8436

Alt Emails:

Legal
Arbitration of Disputes
billing@alt.com
help@alt.com
team@alt.com
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Corporate Office Address:

Alt.com
1615 S. Congress Ave., Suite 103
Delray Beach, Florida 33445
United States

Other Info (opening hours):

Postal Mailing Address (Outside the US):

Athelstan Enterprise B.V.,

hoogoorddreef 15, 1101 BA,

Amsterdam, Netherlands

More contact details

Alt Rating Based on 34 Reviews

Rating details

1.6
more details
Customer service
Website
Value for money
Privacy and Data Security

Rating stats

Rating trend

How Good is Alt's Customer Service?

Kalysta Ioi
Kalysta Ioi
Feels Disappointed | Feb 25, 2024

I ordered 2 bottles of perfume .
They came but 1 bottle spilled out in shipping . About a 1/4 of bottle spilled in packaging .

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Fawaz G
Fawaz G
Feels Disappointed | Feb 23, 2024

We send advertised packages and received wrong item

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Mayetta Yhc
Mayetta Yhc
Feels Disappointed | Feb 10, 2024

Couldn't talk to anyone about a order that never was received. It was ordered 12/18/23

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Bernita Rnv
Bernita Rnv
Feels Disappointed | Jul 25, 2023

Horrible

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Anayely Ubc
Anayely Ubc
Feels Disappointed | Jul 19, 2023

After being hung up on once, and explaining that my account was charged twice (2), the representative told me that I was only charged once (1) . We went back and forth for 20 minutes, and then I’d had enough, and told her that I would have to report it to my credit card company. And hung up. I must also say that he English was terrible, and very difficult to understand what she was saying, and it became very clear that I wasn’t getting the right words or the refund for the extra charge. I was pissed. I waited until today to check my account again, and the second (2) charge is still on my account.

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Amilliana Yrm
Amilliana Yrm
Feels Satisfied | Feb 21, 2023

Great

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Summary of Alt Customer Service Calls

1.5K TOTAL
CALLS
07:26 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Alt?

Product/ Service Question:

  • “To get information about wifi”
  • “Alt smart watch not working”
  • “Warranty inquiry”

Shipping and Delivery Question:

  • “Order has not been delivered”
  • “My perfume leaked a bit during delivery”
  • “I don't have my package yet!”

Request for Information Question:

  • “Question regarding my order”
  • “I have requested for return”
  • “To check sevice center in my pincode”

Account Question:

  • “Having problems logging on”
  • “I don't have received subscription”
  • “Subscription problem”

Activation/ Cancellation Question:

  • “Subscribe”
  • “I have subscribe alt balaji in phone,but in my sonyx75k i don't know how to connect?”
  • “Subscribe is not work”

Payments and Charges Question:

  • “Charger”
  • “They took my money”
  • “Auto debit amount”

Return/ Replace Question:

  • “Return my order”
  • “Return”
  • “When is my return credit.”

Staff Question:

  • “Services”
  • “I want to know service centre location”
  • “I want to talk regarding app and its services”

Refund Question:

  • “Refund”
  • “Refund status”
  • “To get my money back”

Website/ Application Question:

  • “Problem with site”
  • “Unsatisfied customers that will never shop your site again and will also tell my family/ friends”
  • “Website”

Cards Question:

  • “Telling me my zip code doesn't match my cardi”

Other Question:

  • “Installation purpose”
  • “Watch issue”
  • “An order”

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